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Branch Service Manager
Job Description
No description available.
Responsibilities
• Ensure all technical issues are responded/resolved/escalated within 2 working days
• Drive KFS installation, activation, and uptime targets
• Monitor remote maintenance performance and efficiency
• Maintain technical reports and tracking systems
• Conduct Call Quality Audits (20 per quarter)
• Ensure timely escalation of issues to HO
• Oversee technical issue resolution for field engineers
• Conduct technical training (H/W & S/W) for teams and engineers
• Ensure adherence to training calendar and performance targets
• Facilitate KDAS certification (minimum 75% score)
• Coordinate with KDAS Academy DC Team
Skills
• Experience in Digital Printing / Digital Printer Machines / Office Automation Industry
• Strong knowledge of hardware & software troubleshooting
• Proven experience in service operations & team management
• Experience in SLA/KPI-driven environments
• Good communication and stakeholder management skills
About Company
Sannee Solution
We build innovative software solutions that help businesses grow and succeed in the digital world.
Why Join Us?
Flexible Work
Work from anywhere
Growth Opportunities
Learn and grow with us
Health Insurance
Comprehensive coverage
Team Culture
Collaborative environment