Branch Service Manager

No description available.

• Ensure all technical issues are responded/resolved/escalated within 2 working days 

• Drive KFS installation, activation, and uptime targets 

• Monitor remote maintenance performance and efficiency 

• Maintain technical reports and tracking systems 

• Conduct Call Quality Audits (20 per quarter) 

• Ensure timely escalation of issues to HO 

• Oversee technical issue resolution for field engineers 

• Conduct technical training (H/W & S/W) for teams and engineers 

• Ensure adherence to training calendar and performance targets 

• Facilitate KDAS certification (minimum 75% score) 

• Coordinate with KDAS Academy DC Team

• Experience in Digital Printing / Digital Printer Machines / Office Automation Industry 

• Strong knowledge of hardware & software troubleshooting 

• Proven experience in service operations & team management 

• Experience in SLA/KPI-driven environments 

• Good communication and stakeholder management skills